Responsible Gaming at ftk99

Our Commitment to Responsible Gaming

At ftk99, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. We are fully committed to responsible gaming and to providing Bangladesh players with the tools, information, and support they need to keep their gaming activity healthy and under control.

Responsible gaming is not just a legal obligation for ftk99 — it is a core value. We recognise that for a small minority of players, gambling can become problematic. ftk99 takes this seriously and has put in place a range of practical tools that players can use at any time to manage their gaming behaviour. These tools are available free of charge and can be activated through your account settings or by contacting our customer support team.

ftk99 never markets gambling as a way to make money, escape problems, or relieve stress. All promotional communications from ftk99 are directed at adults aged 21 and above, and we take active steps to prevent minors from accessing the platform. We ask every player to take a moment to understand the responsible gaming tools available to them and to use them whenever they feel they may be needed.

Responsible Gaming Tools Available at ftk99

The following tools are available to all registered ftk99 players in Bangladesh. You can request any of these tools at any time by contacting customer support at [email protected].

How to Activate Responsible Gaming Tools

All responsible gaming tools at ftk99 are available on request. Here is how to activate them:

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It can develop gradually, making it hard to recognise at first. The following are common warning signs that gambling may be becoming a problem for you or someone you know:

• ⚠️Spending more time or money on gambling than you originally planned or can afford.
• ⚠️Chasing losses — continuing to gamble in an attempt to win back money already lost.
• ⚠️Neglecting work, family, or social obligations because of gambling activity.
• ⚠️Borrowing money from family, friends, or taking out loans to fund gambling.
• ⚠️Feeling anxious, irritable, or restless when not gambling, or when trying to reduce your gambling.
• ⚠️Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.

If any of these warning signs sound familiar, please take them seriously. ftk99 encourages you to use the responsible gaming tools available on the platform and to reach out for support. Recognising a problem early is the first step toward resolving it.

Protecting Minors from Gambling

ftk99 takes the protection of minors extremely seriously. Gambling is strictly prohibited for anyone under the age of 21 in the context of this platform, and ftk99 uses age verification procedures at registration to prevent underage access. Players found to be under 21 will have their accounts closed immediately and any funds will be returned in accordance with our Terms and Conditions.

If you are a parent or guardian and are concerned that a minor in your care may be accessing ftk99 or other gambling platforms, we recommend using device-level parental controls and content filtering software on shared devices. Please ensure that your ftk99 account credentials are not accessible to minors in your household. If you suspect that a minor has opened or accessed an ftk99 account, contact our customer support team immediately at [email protected].

Self-Exclusion at ftk99

Self-exclusion is ftk99's most powerful responsible gaming tool. It allows a player to voluntarily exclude themselves from accessing the ftk99 platform for a defined period — or permanently. Self-exclusion is the right choice if you feel that your gambling has become or is becoming a problem that you cannot manage through deposit limits or time-out periods alone.

When a self-exclusion is activated on your ftk99 account, you will be immediately logged out and will not be able to log in again during the exclusion period. ftk99 will also cease all promotional communications to you for the duration of the exclusion. Self-exclusion periods available at ftk99 are: 30 days, 90 days, 6 months, 1 year, and permanent exclusion. A permanent self-exclusion cannot be reversed.

To request self-exclusion, please contact the ftk99 customer support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number and the exclusion period you are requesting. Our team will process your request as a priority and confirm your exclusion in writing. If you need an immediate exclusion, please state this clearly in your message and our team will act within the hour.

Getting Help and Support

If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please do not hesitate to reach out for help. ftk99's customer support team is available to assist you with any responsible gaming request, without judgment, and with complete discretion.

Remember: seeking help for a gambling problem is a sign of strength, not weakness. ftk99 is here to support you through every step of managing your gaming behaviour. We would always rather lose a customer temporarily than see a player suffer harm. Your wellbeing comes first.